1st Advisory Ltd Publications

	Publications

		Recent Publications and Papers *** (To view papers, click on underlined words.)
		'Outsourcing': Is it really strategic?
			Is outsourcing really strategic at the level of the enterprise as the vendors would have us think?
		Customer Centricity: Is it more than CRM?
			A look beyond the database and contact center at the realities of sustaining competitive advantage
		The Digital Divide ~ Debunking the 'Optimists' ***
			One for the biggest headaches for Government: are they throwing money at the wrong problems?
		IT Capital Budgeting: Is there more to it than meets the eye?
			A look at the process of capital investment projects in large organizations from a financial and management theory perspective
		*******	Conferences with speaking engagements

			Kingston University, London ~ ~ March 2007
			eGov05 ~ Brunel University, London ~~ September 13, 2005
			IPSI ~ Pescara, Italy ~~ July 28, 2005